Policy Updated 4-01-2011
Use and Protection of Customer Information
Here at Velocity Express, LLC (“Velocity Express”), we understand the importance of privacy to our customers and visitors to Velocity Express’ web sites. Recognizing this importance, we never sell our customer’s confidential information or information which relates to an identifiable person (“Personal Information”) to third parties that could be used to specifically identify an individual customer or group of customers. We also will not give confidential or Personal Information about our customer to any third party not affiliated with their transaction, except as necessary to provide services to the customer, as required by law or regulation, or in connection with an investigation of possible illegality or misuse of our services.
Information provided by the customer on this website is collected and stored by Velocity in order to assist in efficiently providing the package delivery services demanded by our customers. It is collected and stored for legitimate business reasons and allows us to provide and enhance the services Velocity makes available to You (the customer). Information may also be collected and stored to communicate with our customers about additional services they may find of value, to perform trend analysis and market studies, to set prices, to establish credit, to fulfill a Contract of Carriage or Service Agreement, to accomplish the billing function, and to comply with government regulations. Examples of information that may be collected by Velocity Express includes names, addresses, e-mail addresses, and telephone numbers. Some of the information collected and stored by Velocity Express is Personal Information.
Shipment Information
Information, including Personal Information, provided as part of a shipping transaction represents a record of that business transaction and cannot be altered after the transaction is complete.
Security and Integrity of Information
We treat our data as assets that must be protected against loss and unauthorized access. We employ information security techniques to appropriately protect confidential information from unauthorized access by users, both inside and outside the company. Access to customer information is limited to those individuals who have a legitimate business need for that information.
Velocity Express web sites, and their supporting systems, utilize generally accepted information security techniques such as firewalls, access control procedures and cryptography to appropriately protect confidential information from unauthorized access.
Retention of Customer Information
We retain information, including Personal Information, about customers as necessary for business purposes and as required by government regulation. For example, we retain information about packages, including names and addresses, so that we can provide proof of delivery information and to process claim requests. We carefully dispose of records and delete information when required retention periods expire.
Cookies
Cookies are small text files that a Web site can send to a user’s browser for storage on the hard drive. Cookies can make use of the web site easier by saving and administering status, application, preferences and other user information. Most browsers are initially set to accept cookies but users can change the setting to refuse cookies or to be alerted when cookies are being sent. For instructions on how to change cookie settings, look in the Help menu on your Internet browser.
Velocity Express may set and access Velocity Express cookies on your computer. Refusal to allow cookies may impact your ability to use certain features of the Velocity Express web site.
Assent
Your continued use of this web site signifies your acknowledgement and agreement to the terms of the Velocity Express Privacy Policy. We reserve the right, at our discretion, to modify, add, or remove portions of this policy at any time by posting the revised policy on the Velocity Express Web Site. Please check this page periodically for any changes.
Contacting Velocity Express
If you have questions about this privacy statement, the practices of this site, or your experience on any of the Velocity Express Web Sites, you can send your comments and suggestions to: customerservice@velocityexp.com.
Comments or suggestions sent to Velocity Express shall be deemed to be non-confidential. Velocity Express shall have no obligation of any kind with respect to such comments or suggestions and shall be free to use and distribute them to others without limitation, including, but not limited to developing and marketing products incorporating them.
